Accessibility
The Art Gallery of Greater Victoria acknowledges that access needs are different for everyone and that these needs can also change every day. We are committed to offering meaningful access and services to make our institution and programs as accessible and barrier-free as possible.
If you have suggestions about this information or our accessibility services, please email visitorservices@aggv.ca or call 250-384-4171 x 0.
LEISURE ASSISTANT PASS
AGGV accepts the Leisure Assistant Pass. This pass is for people of all ages who have a disability and require the assistance of a support person when engaging in leisure activities. The pass provides free admission to one support person to ensure the person with a disability does not pay double for their admission. Passes are available through municipal websites in the Greater Victoria area and are valid for a three-year term from the date of issue.
APPLY FOR PASS
GETTING TO THE GALLERY
Address
The Gallery is located at 1040 Moss Street and sits on the intersection of Wilspencer Place and Moss Street.
VIEW GOOGLE MAP
Entrance
The main entrance has four steps with a handrail and a heavy pull bar door. The main entrance is also wheelchair accessible with a ramp on the left side of the entrance with no handrail. A set of power doors is located at the left side of the main entrance at the top of the ramp.
Bike Rack
The Gallery has one bike rack with six spots available for bikes and e-bikes. The path from the sidewalk leading up to the bike rack is grassy and uneven.
Parking
The Gallery has one free accessible parking space across from the main entrance. Please note that although the parking lot is paved, it is uneven in places. In addition, is the Gallery has a loading zone with a curb cut-out in front of the main entrance.
Public Transportation
The Gallery is located near the following bus stops:
• The Fort and Moss bus stop serving lines 11, 14, and 15.
• The Fort and Linden bus stop serving line 22.
All BC Transit buses are wheelchair accessible. For handyDART, BC Transit’s accessible, door-to-door shared transit service, please contact BC Transit at (250)727-7811.
MOVING THROUGH THE GALLERY
Exhibition Spaces
The Gallery has two ramps both leading to all exhibition spaces. The doors to the exhibition spaces are not power doors. Theyhave a pull/push bar handle. Staff is available for assistance. The upper-level administration offices are not open to the public or wheelchair accessible.
Outdoor Courtyard
The outdoor courtyard is not wheelchair accessible. The courtyard is accessed from the exhibition hallway with eight steps with a railing and from the Spencer Mansion with nine steps and without a railing for the last two steps.
Seating
Wooden benches without arms are available for seating inside the exhibition spaces.
Washrooms
Four gender-neutral single-stall washrooms are available, two close to the front lobby and two outside the back exhibition spaces. All washrooms are wheelchair accessible. The washroom doors do not have power doors. They have locking knob handles. One washroom has a baby change table, a safety grab bar, and soap and paper towels at a lower height. All washrooms are accessed by ramps. The front two washrooms are available to use without paid admission.
WHEN VISITING THE GALLERY
Accessibility Equipment
A manual wheelchair, walker, and magnifying glasses are available free of charge at the front desk.
Sensory kits are available free of charge at the front desk. Kits include a backpack with noise reduction headphones, sunglasses for blocking out light, fidgets, and a timer for time management.
Equipment and the kits are available on a first-come first-served basis.
Financial Accessibility
We extend our appreciation to the lək̓ʷəŋən peoples, today known as the Esquimalt and Songhees Nations for the opportunity to live, play, and explore art here. The AGGV does not charge admission to Indigenous Peoples.
In addition, support workers and personal care attendants receive free admission when supporting individuals. There is discounted admission for current and former members of the military and their families.
Admission is free on the first Saturday of the month from 10 am – 5 pm, and every Thursday evening from 5 pm – 9 pm.
Language
Staff have been trained through the We Speak Translate program to use the Google Translate App as a way of bridging communication gaps between staff and visitors.
Service Animals
Service animals are welcome at the Gallery. There are outdoor green spaces for service animals about 10 feet outside our front entrance to the side of the parking lot.
For more information or if you have any questions or comments, please email us at visitorservices@aggv.ca or call (250) 384-4171 x 0.
